Privacy Policy

Charlie’s Promise (“we”) respects your privacy and are committed to safeguarding the privacy of our supporters, volunteers, partners and website visitors. We respect the personal data you share with us, or that we receive from other organisations, and we will keep it safe and secure, and will only use your data fairly and how you would expect it to be used following this privacy policy.

We value our members and we will be clear when collecting your data and will not do anything with it that you wouldn’t reasonably expect.

This privacy notice informs you about how we look after your personal data when you:

visit our website;
make donations to us; or
otherwise assist us in the work that we do.

This notice explains your privacy rights and how the law protects you.

Charlie’s Promise CIO is a charity registered with the Charities Commission (charity registration number 1207246).

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We collect only that personal data from you that we need in order to operate our charity in the way that you would anticipate.

We collect your personal information when you

Become a Trustee
Volunteer for us
Visit our website
Sign up to one of our events
Fundraise for us
Communicate with us via email or social media
Work for us
Donate money / funding

The Data we collect

Contact Data
includes first name, last name and email address, telephone number, residential and business addresses.
Communications Data
includes emails, content submitted via website, notes of conversations and meetings, records of conversations and meetings.
Financial Data
includes payment or direct debit instructions, may include bank account and payment card details, billing address, gift aid details.
Donation Data
includes details about donations you have made to us.
Marketing Data
includes information about your direct marketing preferences, for example whether you have agreed to receive marketing emails or newsletters from us.

How we collect

There are a number of ways that we may collect your personal information:

You give it to us directly
Through third parties or publicly available sources

We will use your personal information to:

Keep you up to date with our work and any events
Process your donation
Keep a record of your relationship with us
Make sure we know how you would like to be contacted

We will only use your personal data when the law allows us to. We use this personal information on the basis that it is necessary to run our charity and our programmes effectively, and as it is necessary to inform our supporters about our work (although, if required by law, we will only send you messages with your consent).

Keeping your personal information secure and who has access

We take appropriate controls to make sure that your personal data is protected. We also make sure that your data is only accessible to trained staff and volunteers, all of whom follow our Data Protection Policy.

We may have to share your personal data with third parties such as Mailchimp. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your rights

You have the right to know what data we hold about you.
You can make a request to find out what data we hold about you by contacting us.
You have the right to have a copy of all the information we hold about you, and in some circumstances to have your information sent to a third party (the right of ‘data portability’)
You have the right to change your preferences or to have your personal information corrected or deleted.

If you want to exercise these rights, or if you object to any way in which we use your personal information or you have any questions about this Privacy Policy, please contact us at info@charliespromise.org.

Charlie’s Promise’s website uses cookies to enhance the user’s experience while visiting the website. The website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their own computer or mobile device.

What is a cookie?

A cookie is a small file saved on to the computer’s hard drive. It enables our website to identify your computer as you journey through our website.

Cookies allow websites and applications to track, save and store your preferences in order to present content, options or functions that are specific to you.

This enables the website, through its server, to provide the users with a tailored experience within this website. They also enable us to see information like how many people use the website and which pages they prefer to visit. Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully use the features on this website or other websites you visit.

You can find out more about what internet browser cookies are and how to manage them at the about cookies website.